Key Findings From Employee Exit Interviews
An exit interview is a survey conducted with employees who are voluntarily separating from a business. Very valuable information can be gained from the interview to assess what should be improved, changed, or remain intact. Most importantly, a business can use the results to reduce employee turnover. A variety of types of interviews can be utilized including in-person or phone interviews as well as web surveys.
In looking for opportunities to improve these statistics, it is critical to understand employees do their best in roles that enable them to integrate their talent (the natural capacity for excellence), skills (what they can do) and knowledge (what they know). Essentially, “do what I do best” comes down to matching the right person with the right role and the right culture. When employees are a mismatch for their role and organization, they often struggle to succeed or become bored and restless. Their days — even their careers — can feel wasted, along with their sense of purpose. This is where the value of an internal mobility program has significant impacts.